Horizon

Galaxy VoIP Telephony – Horizon Phone System for UK Businesses

Future-proof your business phone system and reduce monthly call costs with Galaxy VoIP — a fully hosted cloud telephony solution.

Lower your ongoing telephony costs with inclusive UK call minutes
Work anywhere using desk phones, desktop softphones, or mobile apps
Advanced call handling features included as standard
Crystal-clear HD voice with assured broadband options
Wide choice of business handsets from Cisco, Poly, and Yealink

Ideal for businesses moving away from traditional phone lines ahead of the UK PSTN switch-off.

To find out more about how our Galaxy VoIP can help your business Talk to our dedicated team today

Why move to VoIP now?

The UK phone network is changing

The UK’s traditional phone network is being phased out as part of the nationwide PSTN and ISDN switch-off. Analogue and ISDN phone lines are being retired and replaced with IP-based services, meaning businesses can no longer rely on traditional landlines long term.
For many organisations, moving to VoIP is no longer a “nice to have” — it’s essential to ensure continuity of service.

VoIP is the modern replacement for traditional phone systems

VoIP uses your internet connection to make and receive calls, delivering greater flexibility, lower costs and far more functionality than legacy phone systems. Cloud-based services like Galaxy VoIP remove the need for on-site PBX hardware and allow your phone system to adapt as your business changes.

Support hybrid and remote working

How businesses work has changed. VoIP allows staff to make and receive calls from anywhere using desk phones, computers or mobile devices — all using the same business number. This makes it ideal for hybrid teams, home workers and multi-site organisations.

Reduce costs and simplify management

By moving away from traditional lines and on-site hardware, businesses can reduce call costs, eliminate maintenance overheads and move to predictable, per-user pricing. Changes such as adding users or rerouting calls can be made instantly through a web portal, without engineer visits.

Future-proof your communications

Migrating to VoIP now ensures your business is prepared for upcoming network changes while benefiting immediately from improved reliability, resilience and modern call handling features.

The benefits of Galaxy VoIP

Full control of your phone system

Manage users, features, call routing and numbers through an intuitive web portal. Changes can be made quickly without engineer visits, giving you complete control of your business communications.

One number, anywhere

Empower your team to work flexibly with a single business number across desk phones, mobiles and softphones. Calls can ring multiple devices at once and be moved seamlessly between them, with one shared voicemail accessible from anywhere.

Simple, scalable pricing

Galaxy VoIP is a fully hosted cloud service, charged on a per-user basis. With no on-site PBX to purchase or maintain, there’s no large upfront investment and no hidden costs — just pay for what you need as your business grows.

Lower call costs

Benefit from inclusive UK call minutes, free site-to-site calls, and reduced call charges compared to traditional phone systems.

Designed for flexible working

Support hybrid and remote teams with features such as hot-desking, home working and mobile apps — all using the same business phone system.

Flexible number options

Keep your existing phone numbers or choose new geographic, non-geographic or site-specific numbers. Multiple locations and area codes can be brought together into one seamless system.

Built-in business continuity

Because the service is cloud-hosted, unexpected disruptions — from weather events to office outages — won’t stop your business taking calls. Calls can be rerouted instantly to mobiles or alternative locations to keep you connected.

What is Galaxy VoIP?

Galaxy VoIP is a fully hosted cloud communications service for UK businesses, built on the Horizon platform. It provides a complete business phone system — combining fixed and mobile calling, advanced call handling, and flexible user management — all controlled through a simple web-based portal.

Administrators can easily manage users, features and call routing in real time, without the need for specialist technical knowledge or on-site hardware. At the same time, employees can handle calls efficiently from desk phones, computers or mobile devices, helping them stay productive wherever they’re working.

With minimal upfront costs, predictable per-user pricing and a proven UK-hosted platform, Galaxy VoIP is suitable for organisations of all sizes looking to modernise their communications, improve flexibility and present a more professional image.

How Does Galaxy VoIP Work?

Galaxy VoIP is delivered as a cloud-based phone system using the Horizon platform. Calls are made and received over your internet connection, removing the need for traditional phone lines or on-site PBX hardware.

All call handling features are managed through an intuitive web dashboard, giving you quick access to call history, voicemails, recordings and user settings. Personalised call rules and preferences can be updated in real time, ensuring calls are always handled in the most effective way.

Because everything is hosted in the cloud, the system is easy to manage, simple to scale, and can be accessed from anywhere.

Who is Galaxy VoIP for?

Galaxy VoIP is suitable for organisations of all sizes — from small businesses to multi-site operations with hundreds of users. The system is fully scalable and designed to adapt as your business grows or changes.

It is particularly well suited to:

Businesses that need flexibility

Ideal for organisations with mobile, remote or hybrid teams. Users can control where calls are delivered — to desk phones, mobiles or colleagues — ensuring calls are never missed. Voicemail messages can be accessed from anywhere, on any device.

Multi-site organizations

Galaxy VoIP is delivered from a central cloud platform, removing the need for separate phone systems at each location. Branch offices are connected seamlessly, with free calls between sites and shared directories and dial plans across the organisation.

Organisations that prefer an Opex model

As a fully hosted service, there’s no on-site PBX to maintain and no expensive maintenance contracts. Pricing is based on a simple per-user model, allowing businesses to control costs and pay only for what they need.

Businesses that require continuity and resilience

In the event of disruption — such as office closures or connectivity issues — calls can be instantly redirected to alternative locations or mobile devices, helping ensure business operations continue without costly call forwarding.

Customer-focused organisations

Improve how customers experience your business with professional call handling features such as call queues, on-hold messaging and seamless call transfers between teams and locations.

Businesses that need call recording and monitoring

Galaxy VoIP includes secure, GDPR-compliant cloud call recording. Calls can be recorded in any direction and accessed from anywhere, making it ideal for training, quality monitoring and compliance.

Prices for User Licences

1-5 User Licences

£19⁹⁹monthly

Unlimited Inbound minutes/month
2000 Outbound minutes/month

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6-10 User Licences

£17⁹⁹monthly

Unlimited Inbound minutes/month
2000 Outbound minutes/month

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10+ User Licences

£15⁹⁹monthly

Unlimited Inbound minutes/month
2000 Outbound minutes/month

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School Licence/User

£10⁷⁵monthly

Unlimited Inbound minutes/month
2000 Outbound minutes/month

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Packed with Features

Galaxy VoIP is available with the comprehensive range of features below, as well as a range of additional bolt-on options.

Working as part of a team

Conference Calls for convenient collaboration with colleagues
Hunt Groups for distributing and allocating calls across your team
Call Transfer to any internal or external number
Common or customisable settings for Sites, Groups & Departments
Hold a call and pick it up on another phone with Call Park
Answer a group member’s phone with Call Pick Up
Instant Group Call enabling efficient collaboration

Ensuring Security & preventing fraud

Automatic Security Updates and configurable Call Spend Limits keep you system secure
Bar unapproved call types with Call Barring
Allow access to phones using Authorisation Codes

Mobile and flexible working

Manage incoming calls effectively with Call Forwarding
Home Worker lets you take your profiles and settings to your home office
Play a Voicemail message from your desktop, save it or forward a copy to your entire team
Never miss a call with One Number Anywhere and Sequential Ringing
Link your mobile phone to your desk phone with Mobile Twinning
Use your number and preferences on any enabled phone in your company with Hot-Desking
Use your number and profile on any phone, anywhere with Remote Office

Improving your company image

Call Waiting ensures you’re ready to take your next call
Get your messages across with Music on Hold
Avoid calls being passed on and on with Diversion Inhibitor
Provide callers with menu options for call routing using Auto Attendant
Enhance your brand by uploading your company logo & specific adverts
CLI Flexibility enabling efficient collaboration

Working efficiently

Last Number Redial for convenient repeat dialling
Easily make a call with Click to Dial through the user interface or client
Assign calls to cost centres using Account Codes
Use Presence or Pre-set Availability Profiles to manage incoming calls
No more unwanted calls with Anonymous Call Rejection or Selective Call rejection
Automatic Callback so that you stay productive
Call your colleagues when they are free using Busy Lamp Keys
Show you are unavailable using Do Not Disturb
Company directory available from the handset and up to 100 speed dials for your favourite numbers
Use Call Recording for audit trails, compliance or training purposes

Handsets for Galaxy VoIP

The Galaxy VoIP platform can be used with a range of handsets from a choice of manufacturers; it’s not tied to one type of manufacturer and can also be connected through an easy-to-use desktop client.

Polycom Edge E100

£75.00+VAT

The Poly Edge E100 is a reliable, entry-level IP desk phone designed for modern business environments. Featuring a crisp 2.8-inch colour display, flexible line key assignments, and Poly’s industry-leading HD Voice and noise-reduction technologies, it delivers clear, professional call quality every time. With built-in PoE support, dual Gigabit Ethernet ports, USB-C connectivity, and antimicrobial protection, the E100 is a practical and secure choice for offices using proprietary VoIP systems.

Polycom Edge E200

£105.00+VAT

The Poly Edge E220 is a smart, future-ready desk phone designed to make hybrid work effortless. With flexible multi-line key support, a vibrant 2.8-inch colour display, and Poly’s legendary noise-reduction and HD Voice technologies, it delivers an exceptional calling experience in a sleek, modern design. Packed with thoughtful features like text-to-speech, Bluetooth, NFC, and built-in antimicrobial protection, the E220 enhances accessibility, keeps workspaces cleaner, and brings enterprise-grade performance and style to businesses of any size.

Polycom Edge E350

£159.00+VAT

The Poly Edge E350 is a powerful, versatile IP desk phone built for the modern hybrid workplace. With eight configurable line keys, a large 3.5-inch colour display, and Poly’s renowned HD Voice and advanced noise-reduction technologies, it delivers exceptional audio clarity in any environment. Designed for hot-desking, home offices, and flexible workspaces, the E350 adds Wi-Fi, Bluetooth, and NFC connectivity alongside smart features like text-to-speech — bringing enterprise performance, flexibility, and contemporary style to businesses of any size.

Click here for a VoIP Handset Comparison

Polycom E550

£270.00+VAT

The Poly Edge E550 is a premium IP desk phone built for power users and advanced hybrid work environments. Featuring a large 5-inch colour display, twelve configurable line keys, and support for expansion modules, it’s ideal for receptionists, executives, and high-call-volume roles. With Poly’s industry-leading HD Voice and noise-reduction technologies, plus Wi-Fi, Bluetooth, NFC, and multiple USB-C ports, the E550 delivers exceptional audio quality, flexibility, and connectivity. Thoughtful features like text-to-speech, accessibility controls, and integrated antimicrobial protection make it a future-ready solution that combines performance, scalability, and modern design.

Yealink T46U

£145.00+VAT

The Yealink SIP-T46U is a robust, feature-rich SIP desk phone designed for busy professionals and modern office environments. With a large 4.3-inch colour display, support for up to 16 SIP accounts, and Opus codec compatibility, it delivers excellent audio quality and flexible call handling. Dual Gigabit Ethernet ports, PoE support, and dual USB ports enable seamless connectivity for headsets, recording, expansion modules, Wi-Fi, and Bluetooth. Built for reliability and scalability, the T46U is an ideal choice for organizations seeking a powerful SIP phone with room to grow.

Yealink W73P Dect

£150.00+VAT

The Yealink W73P is a scalable DECT cordless phone system designed for mobile professionals and dynamic workplace environments. Combining the W73H handset with the W70B base station, it delivers reliable wireless performance, HD voice quality, and advanced noise reduction for clear conversations on the move. Supporting up to 10 cordless handsets, 20 simultaneous calls, and 10 SIP accounts, the W73P is easy to deploy, secure, and ideal for businesses that need flexible, cordless communication without compromising on call quality or reliability.

Intuitive Web Portal

Administrator Interface

Galaxy VoIP provides IT managers with a powerful administrative capability while giving employees freedom to control calls quickly and effectively. Set up is really quick and you can choose to pass down control to the user or you can retain control of the individual user features.

Call Recording Interface

Record Inbound or Outbound calls for compliance, customer service or audit purposes. This optional feature allows secure online access to file storage and retrieval of call details. You can set Galaxy VoIP to record some calls, all calls or record calls on demand.

Statistics Interface

View the latest up to the minute call statistics for your employees. See how successful marketing campaigns are, manage staff productivity effectivly by viewing suitable different graphs & charts.

To find out more about out VoIP packages and get your business setup Talk to our dedicated team today

What is a Mobile Dial Out App?

The WEBEX Mobile Dial Out App allows you to present your virtual number when you dial out from your mobile phone, not your 07 number. It can work separately or in conjunction with Handsets or PC dialing.

Per User

£29⁹⁹monthly

Present your Virtual Number from your mobile phone
Unlimited Inbound minutes/month
2000 Outbound minutes/month

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What are the benefits of a Mobile Dial Out App?

Use your business number on your mobile – Calls made from the app present your business caller ID, not your personal mobile number. This keeps personal numbers private and ensures a professional, consistent identity for outbound calls.
Never miss important calls – Incoming business calls ring on the mobile app as well as desk phones or softphones. This is ideal for remote workers, field staff, or employees who are frequently away from their desks.
Seamless call handling – Users can: Answer calls on mobile and transfer them to another user or device, Place callers on hold, Access business voicemail from the app &Calls can move smoothly between desk phones, PCs and mobiles without disruption.
Reduce mobile call costs – Because calls are made through the Horizon platform rather than the mobile network, businesses can reduce reliance on traditional mobile minutes and keep call costs predictable.
Simple user experience – The app uses the familiar Webex interface, making it easy for users to adopt with minimal training. Contacts, call history and voicemail are all accessible in one place.
Ideal for hybrid and remote working – The Horizon Webex dial-out app supports flexible working by turning a mobile phone into a fully-featured extension of your business phone system — without compromising control or professionalism.