Advanced Call Handling Features
Phone numbers have become a more and more customisable as technology has developed. 90% of the numbers we sell have an additional Call handling feature attached to them so that the phone number works harder for the user.
If you cant see any Call handling service that you are interested in then please call us on one of our numbers above. We can build bespoke call plans for your business so that your number works harder for you.
What are Advanced Online Call Statistics?
What are Advanced Online Call Statistics?Advanced Online Call Statistics enables you to access detailed call statistics online via a secure web portal. The information has just a 15 minute delay so you can see your calls in near real time. This will show you how many calls you have received on your number(s), when you received them, and their duration. You can interrogate the information further by filtering and sorting it to provide relevant statistical analysis and view key data in graphical formats.
This feature is ideal to help you monitor your inbound call traffic, track the success of your marketing campaigns, and identify peak call periods.
Monthly Fee
What are the benefits of Advanced Online Call Statistics?
- View your call traffic with only a 15 minute delay
- See how successful marketing campaigns are
- See what time your peak calls are, help plan your day and staffing
- View statistics in various graphical formats
What is Bespoke Announcement?
What is Bespoke Announcement?Bespoke Announcement plays an audio announcement tailored to your needs when a caller dials your number, or selects a certain option within your IVR menu
This option is ideal if you want your callers to hear a recorded personalised announcement rather connecting to a live operator e.g. to provide a list of your opening hours, your postal address, product details, or answers to frequently asked questions.
There are no additional charges if you record your own announcement as a “.wav” file and you may change your announcement for free up to 5 times a month. Alternatively we can record a bespoke announcement on your behalf at a cost of £25 each.
Bespoke Recording Fee
Monthly Fee
What are the benefits of a Bespoke Announcement?
- Gives your customers a professional experience
- Ideal for greeting customers
- Customise your greeting whenever you like
- Provide valuable information to the customer with opening times etc.
What is the Call Answering Service?
What is the Call Answering Service?Galaxy Numbers’ Call Answering Service is our professional live operator call answering service. Starting from just £40 plus VAT per month, our professionals will answer calls on your companies behalf, removing the need for you to hire a full-time in-house receptionist. This ensures you need never miss an opportunity again.
How we handle your calls is entirely up to you as we can take as many or as few of your calls as you wish, so whether you want us to handle all of your calls so you can get on with running your business, or simply handle your overflow, our Call Answering Service is the solution for you.
Why choose a Call Answering Service for your business?
Stop the hang-ups!
Many people will simply hang-up the phone if they get to an answer machine.
Business positivity
Positively shape the perceptions of your organisation.
Grow your business
Grow by handling important calls professionally.
Save on staffing costs
No need to invest in staff to take calls.
Confidential service
The service is completely confidential.
How it works
- You choose when you would like a customer to be diverted to the Call Answering Service using your Online Portal. E.g. ‘Divert all Calls’, ‘Divert when Busy’, ‘Divert when not Answered’. We can help you configure this.
- The call is answered by a professional. They will use your company name and a script prepared by you. The receptionist seamlessly appears as part of your organisation.
- The receptionist will take the caller’s name, phone number and their enquiry.
- You will receive the phone number of the caller via email, along with any message left for you. Simply choose a time convenient to yourself to return the customer’s call.
- The service is available during normal working hours (Monday to Friday, 8:30am to 17:30pm) and a voicemail-to-email service can be configured for all other times.
Basic
- 20 Receptionist Calls
Standard
- 40 Receptionist Calls
Extra
- 100 Receptionist Calls
A one-off set up fee of £25.00+VAT applies to all service plans.
What if I go over my call allowance?
Should you go over your Basis, Standard and Professional call allowance you will be charged £2.50 plus VAT for each call our receptionists take for you.
What is Call Divert?
What is Call Divert?If your main target number is busy or not answered within a specified time the call can be diverted to an alternative target number. Up to 5 target numbers can be included within Call Divert.
This service is ideal if you wish to route calls to another number when you are on the phone or unavailable.
Monthly Fee
What are the benefits of Call Divert?
- You take charge of where your calls are routed
- If a line is busy or unattended the call will be routed to another line of your choice.
- Helps you to never miss a call
What is Call Recording?
What is Call Recording?Call Recording enables you to record your inbound calls for compliance, training or quality control purposes. The system creates an audio file which can be emailed to you for storage or listening to at your convenience.
Call Recording is ideal if you require a record of your inbound calls without the need for additional costly hardware.
What are the benefits of Call Recording?
- Storage: recordings are stored within our network, so there’s no need for huge data storage facilities. You can keep recordings for a pre-defined period of time or indefinitely.
- Access: retrieve recordings online. Play back on your PC, download for archiving, and send as email attachments.
- Security: recorded data is automatically backed up within our network and held at multiple locations.
- Save money: no capital outlay for expensive hardware. No upgrade or maintenance costs. No fees for retrieving calls.
- Scalable: from 1 to 100,000 lines across multiple sites.
- Simple: fast implementation and an intuitive, easy to use interface.
Monthly Fee
Call recording is ideal if…
- You want instant access to call recordings direct from your web browser.
- You work across multiple sites and/or have home workers.
- You need to handle thousands of simultaneously recorded calls.
- You need to meet stringent compliance and quality control standards. For example, those of the Financial Services Authority (FSA).
What is Call Whisper?
What is Call Whisper?Call Whisper allows you to hear a short bespoke audio announcement when you pick up an inbound call. This allows the operator to know which telephone number the caller has dialled in on.
For example, you may have marketing campaigns in two cities and have allocated different phone numbers to each campaign. In this instance the operator could answer the call with a personalised greeting according to where the call originated.
Call Whisper is ideal if you have multiple phone numbers targeted to one destination and would find it useful to know which number has been dialled when the call is connected. Call Whisper is particularly useful if your number is targeted to a mobile phone, as you will know if its a business or personal call and you can adjust your answering phrase accordingly.
Monthly Fee
What are the benefits of Call Whisper?
- Know what business the call is for before speaking to the caller
- Maintain a professional image
- No extra hard wear is needed
* Call Whisper is included free with compatible products and call plans.
What is Dialled Number Presentation?
What is Dialled Number Presentation?Dialled Number Presentation enables the network to present the phone number that your caller has dialled. This shows on your caller display instead of the callers own number. For example, if your caller dialled your 0800 number, then your 0800 number would be displayed on your own handset when you receive an incoming call (your handset requires a caller display facility for this product to work).
Dialled Number Presentation is ideal if you have multiple phone numbers targeted to one destination. This would enable you to know which number has been dialled before you answer the call.
Monthly Fee
What are the benefits of Dialled Number Presentation?
- Lets you visually know a call is coming in for your business
- Have multiple numbers targeted to one line
- Allows you to answer the phone in a professional manner for the correct business
What is Disaster Recovery?
What is Disaster Recovery?Disaster Recovery enables you to set an alternative call routing plan or destination which can easily be activated in the event of an emergency. For example, if snow prevents your workforce from getting to work you can easily divert all calls to an alternative location.
The Disaster Recovery is ideal if you want to plan ahead for those unexpected problems which could otherwise severely impact upon your customer service and sales calls.
Monthly Fee
What are the benefits of Disaster Recovery?
- Calls can still be answered when staff cannot get to the office
- Allows you to plan ahead in times of severe weather like heavy snow to still function as a business
- Callers need never know of difficulties and you keep a professional image
What is Distribution Routing?
What is Distribution Routing?Distribution Routing enables you to automatically distribute incoming calls between several operators, departments, or locations according to a specified percentage of call traffic that you can select.
Distribution Routing is a useful alternative to simply diverting calls to an alternative number when busy as it automatically spreads the call traffic evenly avoiding overloading individual staff or sites.
Distribution Routing provides a better experience for your customers as they are more likely to be answered first time.
What are the benefits of Distribution Routing?
- Flexible: we can tailor your Distribution plan to your exact specification e.g. distributing calls evenly, randomly, in sequence, or in a specific ratio. The plan can be updated and fine tuned as required.
- Service: ensure your customers receive the highest level of service by not overloading individual staff or sites with too many incoming calls.
- Responsive: you can switch between two or more Distribution set-ups almost instantly via our automated system. This can help you react quickly to changing demands on your call network.
- Instant: simple set up means you can allocate your calls to the right people straightaway.
- Save money: no expensive hardware to install.
- Simple: we will help you set up your Distribution plan with the minimum of fuss.
- Secure: our automated systems are secure and password protected.
Monthly Fee
Distribution Routing is ideal if…
- You need to distribute the number of incoming calls between staff or sites
- You need to spread calls more evenly than via a traditional Hunt Group
What is Geographic Area Routing?
What is Geographic Area Routing?Geographic Area Routing is a bespoke service that enables you to route calls from your nominated local dialling codes to specific destinations. For example, a business may wish to route calls originating from 0207, 0208, and 0203 numbers to their London based site, and all other callers to a central call centre.
Geographic Area Routing is ideal if you wish to route callers from certain locations to staff or sites that are based nearby, or who service those areas.
Monthly Fee
What are the benefits of Geographic Area Routing?
- Gives your customers a localised call destination
- Ideal for multiple sites
- Keep up to date with customer requests
What is Hunt Group?
What is Hunt Group?A Hunt Group enables your inbound calls to be answered efficiently by your group of staff or colleagues irrespective of where they are located. Calls can be delivered to a group of destinations in a variety of patterns such as Linear, Cyclic or Longest Waiting. For example, a call can be re-routed from a busy of unanswered destination to try alternative numbers in a sequential order, to the first available, or to the one which has been inactive longest.
This service is ideal if you have a group of staff or sites that all may be available to receive calls if any of the other staff or sites are busy.
Monthly Fee
What are the benefits of a Hunt Group?
- The call will be directed until answered
- Don’t miss out on calls from customers
- Programme an order of how your calls are answered
* Hunt Groups are included free with compatible products and call plans.
What is Mid Call Transfer?
What is Mid Call Transfer?Mid Call Transfer allows you the flexibility to forward an inbound call to other destinations, reconnect to the call if required, or create a 3-way conference call.
This service is ideal if you want the flexibility and features of an operator system without the costly infrastructure.
Monthly Fee
What are the benefits of a Mid Call Transfer?
- Allows you to forward a call to another destination
- Create a 3 way conference call
What is a Mobile Dial Out App
What is a Mobile Dial Out AppThe WEBEX Mobile Dial Out App allows you to present your virtual number when you dial out from your mobile phone, not your 07 number. It can work separately or in conjunction with Handsets or PC dialing.
Monthly Fee
- Present your Virtual Number from your mobile phone
- Unlimited Inbound minutes/month
- 2000 Outbound minutes/month
What are the benefits of a Mobile Dial Out App?
- Use your business number on your mobile – Calls made from the app present your business caller ID, not your personal mobile number. This keeps personal numbers private and ensures a professional, consistent identity for outbound calls.
- Never miss important calls – Incoming business calls ring on the mobile app as well as desk phones or softphones. This is ideal for remote workers, field staff, or employees who are frequently away from their desks.
- Seamless call handling – Users can: Answer calls on mobile and transfer them to another user or device, Place callers on hold, Access business voicemail from the app &Calls can move smoothly between desk phones, PCs and mobiles without disruption.
- Reduce mobile call costs – Because calls are made through the Horizon platform rather than the mobile network, businesses can reduce reliance on traditional mobile minutes and keep call costs predictable.
- Simple user experience – The app uses the familiar Webex interface, making it easy for users to adopt with minimal training. Contacts, call history and voicemail are all accessible in one place.
- Ideal for hybrid and remote working – The Horizon Webex dial-out app supports flexible working by turning a mobile phone into a fully-featured extension of your business phone system — without compromising control or professionalism.
Login
Users simply download the Webex app, sign in with their business details, and their Galaxy VoIP number is ready to use.
Dial Pad
The app dial pad lets users make and receive business calls from their mobile using their company number, just like a desk phone.
Preferences
App preferences let users control how their business calls ring and behave on their mobile, all from within the app.
Call Settings
Call settings let users manage how their business calls are routed and handled directly from the app.
Schedule
The schedule area lets users set working hours so calls are handled appropriately inside and outside those times.
What are Online Call Statistics?
What are Online Call Statistics?Online Call Statistics Lets you can access your call statistics each month online via a secure web portal. This will show you how many calls you have received on your number(s), when you received them, their duration and location.
This feature is ideal to help you keep track of your inbound call traffic on a monthly basis.
Monthly Fee
What are the benefits of Monthly Online Call Satistics?
- Its a free service
- View your call traffic each month
- See how successful marketing campaigns are
- See what time your peak calls are, help plan your day and staffing
What is Remote Retargeting Online Access?
What is Remote Retargeting Online Access?If you require the flexibility need to retarget your phone number to an alternative destination whenever you want to then Remote Retargeting Online Access may be an essential service for you. For example, you may work from home, or on the road on occasion and require work calls to be routed to your residential line or mobile on a temporary basis. By simply logging on to a secure online portal you can quickly and easily change the targeting of your number to alternative landline or mobile destinations as often as you like, 24 hours a day.
Remote Retargeting with online access is ideal if you want full control over where and when your phone calls are routed. This service also includes the ability to enable, disable and edit any other features you may have selected such as Voicemail to Email, Time/Day/Date Routing or Call Recording.
Monthly Fee
What are the benefits of Remote Retargeting Online?
- Retarget your number to suit your needs
- Combines with and enhances other call handling features
- Remotely retarget your calls through your laptop or PC
What is Time, Day & Date Routing?
What is Time, Day & Date Routing?Time, Day & Date Routing offers the ability to route your calls differently depending on the time of day, the day of the week, or on certain dates e.g. your calls could be routed to voice mail when out of hours or on bank holidays.
This service is ideal if you wish to automate the routing of your calls on a regular basis according to time, day or date.
Monthly Fee
What are the benefits of Time, Day & Date Routing?
- Helps you to never miss a call, wherever you are
- Divert to different phone lines
- Divert calls to your home after work
- Divert calls to an answer phone facility out of hours
- Divert calls to a colleague or locum when on holiday and not have to worry about missed calls
What is Virtual Receptionist?
What is Virtual Receptionist?Virtual Receptionist gives you automated call handling which directs your customers to the right place via a simple menu system. Virtual Receptionist ensures that all calls are handled efficiently and professionally whatever the time of day. Plus, should the worst ever happen, you can re-route your calls to any destination so that your customers can always get through without any adverse effects to your service.
Typically, your callers will be greeted with a welcome message confirming they have reached the right number, and then be given a number of options to choose from to direct their call quickly and accurately e.g. “Press 1 for Sales, or 2 for Service”.
Virtual Receptionist is ideal if you wish to take control of all your inbound calls to give your customers the best level of service.
Connection Fee
Monthly Fee
Virtual Receptionist is ideal if…
- You want to automatically route your inbound calls to the right department
- You want to free up time normally spent answering and routing calls
- You have multiple locations and need incoming calls to be directed quickly and seamlessly
- You need a low cost, easy to set up solution with no extra hardware required
- You want calls to be answered in a professional manner every time
What are the benefits of Virtual Receptionist?
- Professional: fast, efficient call answering and customised brand messages provide a professional image for your company.
- Control: free retargetting of your numbers means you can easily adapt your system to suit any changes in your business operations.
- Secure: state of the art network security ensures your calls are managed in a secure environment.
- Save money: no additional hardware costs, no integration issues and no system maintenance to worry about.
What is Voicemail to Email?
What is Voicemail to Email?When you are engaged on another call, or unavailable to answer, your callers are connected to a voicemail service which you can personalise with your own recorded greeting. Callers’ messages will be forwarded as an audio file to your chosen email address which can then be listened to on any internet connected pc.
This service is ideal if you want callers to be able to leave you a message when you are unavailable to take their call.
Monthly Fee
What are the benefits of Voicemail to Email?
- Access your voicemail through your PC/Laptop
- Save your voicemails to file
- Pick up your voicemails without access to your phone or office
